TruTriage partners with Uber Health to improve access to non-emergency medical transportation for eligible 911 callers
TOWSON, MD, May 21, 2020.
TruTriage, Inc. through its affiliated subsidiaries has partnered with Uber Health as the exclusive transport request platform available to TruTriage’s customers in the 911 marketplace. Organizations that deploy TruTriage solutions for 911 nurse triage can provide rides with Uber Health for 911 callers who require
non-emergency transport to alternative healthcare destinations.
Uber Health can provide time-bound and destination-specific information on rides if the nurse
determines that the caller is appropriate and the jurisdiction has deemed the caller eligible. The
caller is not required to have an Uber account and simply needs to have access to a phone to
receive updates on their ride. Rides with Uber Health should not be requested in emergency
“Developing this partnership with Uber Health is key to offering transportation alternatives to
patients who call 911 but do not require an ambulance,” says TruTriage Chief Executive Officer
Ian Hamilton. “The ability to provide non-emergency medical transportation that is cost-
effective enables us to better support communities with our 911 nurse triage services without
consuming ambulance transportation resources unnecessarily.”
“Many patients for whom transportation is a barrier to care call 911 when seeking non-
emergency and non-urgent medical care,” said Dan Trigub, Head of Uber Health. “In these
instances, Uber Health and TruTriage help underserved communities to access the care they
need without overwhelming emergency medical services and ambulance systems.”
Ultimately, this partnership with Uber Health will help improve access to and affordability of
care provided after a caller places a 911 call. Oftentimes callers utilize 911 to get to healthcare
resources when they do not have other means to do so. Partnering with Uber Health is a critical
way for TruTriage to help avoid unintentionally overburdening the 911 system with
non-emergency rides. This partnership looks to help improve health outcomes for communities by
providing access to transportation – a key social determinant of health.
TruTriage offers turn-key nurse triage services to 911 agencies that are interested in providing
alternatives to ambulance transport for low priority patient complaints. TruTriage provides
everything an agency needs to get started with 911 nurse triage from the software to the nurse
staffing and community partnerships making 911 nurse triage easy to implement. The TruTriage
solution can provide nurse triage and care coordination to populations at a fraction of the cost it
would take to implement a local 911 nurse triage solution. This solution improves patient care
options, saves patients time and money, keeps ambulances available for high acuity emergencies
and ultimately improves the health of the community.